If You Care About Customer Experience, Measure It Properly

Every time we ask restaurant management, “how important is customer experience to you?” we get the same response: “It’s everything”. The problem is that managers' actions don't reflect this. When we ask how they measure customer experience, they talk about collecting online reviews and the wait-staff asking “how was…

The Buzzer Model

At Buzzer, we are committed to creating consistently delightful dining experiences by helping restaurants measure customer experience and then providing actionable insights based upon that information. Our products provide high volumes of quality information and our online dashboard processes this information to provide actionable insights at a glance. Our flagship…

The Buzzer Confidence Trick

Did you know that you can just walk into restaurant head offices and ask for the COO of the entire group? We did it for chains including The Restaurant Group, Azzurri Group and Strada—and it actually works! For the last couple of weeks, we’ve decided to go back…

One Month Into Just Eat's Accelerator Programme

It’s been a month since we started on the Just Eat Accelerator programme and I thought it would be useful to reflect on the experience. The programme has been relatively ‘hands-off'. We have an average of two one-on-one meetings with the Just Eat team each week and three other…

Buzzer's Easter Egg

The Buzzer team have been busy applying to a number of programmes recently. We’re delighted to say that we’ve been accepted by our first choice accelerator run by Just Eat! The programme terms include investment, office space and access to Just Eat’s expertise in various areas including…